General Terms and Conditions
StepFresh
Last updated: 30-06-2026
These general terms and conditions apply to all agreements, services, orders and product purchases via StepFresh.
Company details
StepFresh
Lage Naarderweg 73 C
1217 GN Hilversum
KvK: 91290260
Email:
klantenservice@stepfresh.nl
Website:
www.stepfresh.nl
Article 1 – Applicability
1.1 These general terms and conditions apply to all offers, agreements, services and products of StepFresh.
1.2 Deviations from these terms and conditions are only valid if confirmed in writing by StepFresh.
1.3 If one or more provisions prove to be invalid, the remaining provisions will remain fully in force.
Article 2 – Products (Webshop)
2.1 Use of products
Our products are developed for cleaning and maintaining shoes, sneakers, caps and bags.
Always read the instructions on the packaging before use.
We recommend first testing the product on a small, inconspicuous part of the material.
Do not use our products on dyed suede, unfinished leather or other sensitive materials without prior testing.
2.2 Product liability
Use of our products is entirely at your own risk.
StepFresh is not liable for damage caused by, among other things:
improper use;
failure to follow the instructions for use;
incorrect dosing;
incorrect combination with other cleaning agents;
material properties;
pre-existing damage or wear.
Our liability is in all cases limited to a maximum of the purchase amount of the product concerned.
2.3 Orders
Orders can be placed via our webshop.
After receiving the order, you will receive a confirmation by e-mail.
StepFresh reserves the right to refuse an order or request additional information if there is reason to do so.
2.4 Payments
Payments are made via secure payment methods, including:
iDEAL
Apple Pay
Visa
Mastercard
American Express
Bancontact
PayPal (if available)
other payment methods offered during checkout.
An order will be processed after payment has been successfully received.
2.5 Delivery
We strive to ship orders as quickly as possible.
Stated delivery times are indicative and do not constitute a strict deadline.
In case of delay, we will inform the customer as soon as possible.
StepFresh is not liable for delays caused by carriers or other external parties.
2.6 Shipping costs
Any shipping costs will be clearly displayed during checkout.
2.7 Returns
Consumers have the right to return products within 14 days of receipt.
Returns are only accepted if:
the product is unused;
the product is complete;
the product is in its original packaging;
the product shows no signs of use.
Return costs are for the account of the customer.
After receipt and inspection of the return shipment, the purchase amount will be refunded within 14 days at the latest.
2.8 Exclusion of right of return
For reasons of hygiene and safety, used products or opened packaging cannot be returned, unless there is a manufacturing defect or a legal right to warranty.
Article 3 – Services
(Professional cleaning of shoes, sneakers, caps and bags)
3.1 Cleaning
StepFresh carries out every treatment with the utmost care.
However, every cleaning remains human work.
Results may vary depending on material, age, contamination and previous treatments.
3.2 No guarantee of complete result
We cannot guarantee that:
all stains disappear completely;
discolorations fully recover;
odors disappear completely;
yellowing disappears completely;
every material is completely restored to its original condition.
3.3 Risk treatment
In case of severe contamination, a more intensive treatment may be necessary.
If the customer agrees to this, this treatment will be carried out entirely at their own risk.
3.4 No liability for material properties
StepFresh is not liable for damage resulting from:
wear and tear;
age;
production defects;
loosening glue;
hidden defects;
previous repairs;
discoloration;
color loss;
shrinkage;
deformation;
hardening of materials.
3.5 Inspection upon collection or delivery
The customer must check the cleaned item immediately upon receipt.
Any visible defects must be reported as soon as possible via:
3.6 Complaints
Complaints about a performed treatment must be reported in writing no later than 48 hours after collection or delivery.
Complaints submitted later may no longer be processed.
3.7 Maximum liability
If there is demonstrable negligence by StepFresh, any liability is limited to a maximum of three times the standard cleaning price of the item concerned.
StepFresh is never liable for indirect damage, consequential damage or loss of income.
3.8 Existing damage
StepFresh is not liable for pre-existing damage.
We advise customers to take photos of their belongings in advance.
3.9 Personal belongings
StepFresh is not responsible for personal belongings found in shoes, bags or caps.
Check your items carefully in advance.
3.10 Failure to collect
If a cleaned item is not collected within 14 days after notification of readiness, StepFresh may charge a storage fee of €2.00 per day.
After three months, StepFresh reserves the right to sell or dispose of the item to cover incurred costs.
3.11 Not present at appointment
If the customer is not present during a scheduled collection or delivery time:
we will schedule one new appointment;
for a second failed appointment, a call-out fee of €25 may be charged.
3.12 Refusal of assignments
StepFresh reserves the right to refuse assignments or items without giving reasons.
Article 4 – Gift vouchers and discount codes
If StepFresh offers gift vouchers or discount codes:
these are not exchangeable for cash;
additional terms and conditions may apply;
expired discount codes may not be used again.
Article 5 – Intellectual property
All texts, photos, videos, images, designs, logos, product photos, trade names and other content on the website are the property of StepFresh or are used with permission.
Without written permission, it is not permitted to copy, distribute or commercially use these in whole or in part.
Article 6 – Force majeure
StepFresh is not liable if obligations cannot be temporarily fulfilled due to force majeure.
Force majeure includes, but is not limited to:
malfunctions;
illness;
fire;
natural disasters;
pandemics;
transport problems;
strikes;
government measures;
failure of suppliers or carriers.
Article 7 – Applicable law
All agreements with StepFresh are exclusively governed by Dutch law.
Disputes will be submitted to the competent court in the Netherlands.
Article 8 – Amendments
StepFresh reserves the right to amend these general terms and conditions.
The most recent version is always published on our website and is applicable from publication.