Privacy Policy

StepFresh
Last updated: 30-06-2026
StepFresh respects your privacy and handles personal data with care. In this privacy policy, we explain what data we collect, why we process it, how we protect your data, and what rights you have.
This privacy policy applies to our website, webshop, products, and services.

Company details

StepFresh

Lage Naarderweg 73 C
1217 GN Hilversum

Chamber of Commerce: 91290260

Email:
klantenservice@stepfresh.nl

Website:
www.stepfresh.nl

1. What personal data do we process?
Depending on your use of our website, webshop, or services, we may process the following personal data.
For orders placed via the webshop
First and last name
Address details
Email address
Phone number
Order details
Payment details (via our payment provider)
Invoice details
For our cleaning services
Name
Address details
Phone number
Email address
Details about shoes, caps, or bags
Any photos you provide yourself
Appointment details
Delivery or pick-up information
For contact
When you contact us via:
email klantenservice@stepfresh.nl
WhatsApp
contact form
social media
we may process the data you share with us.
When using the website
We may automatically collect technical data, such as:
IP address
Browser type
Device data
Pages visited
Date and time of visit
Cookies and similar technologies

2. Why do we process your data?
We process personal data solely for the following purposes:
processing orders;
delivering products;
performing our cleaning services;
scheduling pick-up and delivery appointments;
customer service;
answering questions;
processing returns;
processing payments;
improving our website;
complying with legal obligations;
preventing fraud.
We do not use your personal data for purposes other than those described above.

3. On what basis do we process your data?
According to the General Data Protection Regulation (GDPR), we process personal data only when there is a legal basis for doing so.
This may be:
performance of a contract;
legal obligation;
your consent;
legitimate interest, such as securing our website or improving our services.

4. With whom do we share personal data?
We share personal data only when this is necessary for our services or the performance of our agreement.
Depending on the services you use, we may share personal data with, among others:
Shopify – for managing our webshop.
Stripe – for secure payment processing.
Sendcloud – for processing and shipping orders.
CleanCloud – for managing appointments, orders, and our services.
Hosting and IT partners – for the functioning and security of our website.
Accounting or administrative service providers – for complying with legal obligations.
Additionally, we may use carriers and logistics partners for delivering orders. These parties only receive the personal data necessary to deliver your order.
We never sell your personal data to third parties.

5. International data transfer
We strive to process personal data exclusively within the European Economic Area (EEA).
If personal data is processed outside the EEA, this will only occur when appropriate security measures are in place in accordance with the GDPR.

6. Retention periods
We do not retain personal data longer than necessary.
In general, the following retention periods apply:
Invoices and administrative data: as long as legally required.
Order data: as long as necessary for the agreement.
Contact requests: as long as necessary for handling.
Service data: as long as necessary for service and any complaints.
Marketing data: until consent is withdrawn.

7. Security of personal data
We take appropriate technical and organizational measures to protect personal data against loss, misuse, unauthorized access, or unlawful processing.
Among other things, we use:
secured SSL connections;
secured payment methods;
limited access to personal data;
reliable hosting;
periodic security updates.
Payment data is not stored by StepFresh but is processed securely via our payment provider.

8. Cookies
StepFresh uses cookies to ensure the website functions properly and to improve it.
We use:
Functional cookies
Analytical cookies
Marketing cookies (only if consent has been given)
You can always delete or disable cookies through your browser settings.

9. Newsletter
When you sign up for our newsletter, we use your email address exclusively to send news, offers, or updates from StepFresh.
You can unsubscribe at any time via the unsubscribe link in the email or by contacting us.

10. Your rights
According to the GDPR, you have the following rights, among others:
Right to access
Right to rectification
Right to erasure
Right to restriction of processing
Right to data portability
Right to object
Right to withdraw previously given consent
Do you wish to exercise one of these rights?
Please contact us via klantenservice@stepfresh.nl
We will respond as quickly as possible and within the legal timeframe.

11. Complaints
If you believe that we are not processing your personal data correctly, you can contact us.
Additionally, you always have the right to file a complaint with the Dutch Data Protection Authority.

12. Links to other websites
Our website may contain links to third-party websites.
StepFresh is not responsible for the content or privacy policy of these websites.
We advise you to always read the privacy policy of these websites yourself.

13. Minors
Our website, products, and services are not specifically aimed at individuals under the age of 16.
If personal data of minors is processed, consent must be given by a parent or legal guardian, to the extent required by law.

14. Changes
StepFresh reserves the right to amend this privacy policy.
The most recent version will always be published on our website.
We advise you to consult this privacy policy regularly.

15. Contact
Do you have any questions about this privacy policy or about the processing of your personal data? Feel free to contact us using the details below.

StepFresh

Email: klantenservice@stepfresh.nl
Website: www.stepfresh.nl
Chamber of Commerce number: 91290260